GoFundMe Trust & Safety
Since 2010, GoFundMe has become a trusted leader in online fundraising, helping to raise and safely deliver billions of dollars to communities around the world. Learn how we keep our community safe.
As part of our commitment to keep our community safe, we created the GoFundMe Giving Guarantee —our money-back donor protection guarantee. We guarantee you a full refund in the rare case something isn’t right.
We optimize through a thoughtful balance of machine learning, proprietary tools, and human review to keep our global community safe. Machine learning allows us to detect abnormalities, and human review helps ensure that cultural awareness, empathy, and the context of the human experience are considered when addressing issues.
We partner with world-class leaders in the payment industry and invest in leading security technology to ensure donations from our global community are processed securely and with the speed that our users need.
With a global team dedicated to trust and safety, including experts with diverse and professional backgrounds, we have successfully managed fundraisers worldwide for more than a decade.
Our industry experience and expertise have allowed us to balance safety with speed to quickly distribute funds to beneficiaries while complying with global laws and regulations, as the safety of our community is our top priority.
We have a zero-tolerance policy for hate, discrimination, abuse of power, and the misuse of our platform. Over 100 million people trust GoFundMe to help their friends, family, and community—and we take this responsibility seriously. That’s why we empower our community to contact us if they see questionable activity on our platform.
Our Customer Care team is invested in your success by offering seasoned coaching and account support throughout the fundraising and donation process. If we can help in any way, please contact us here.
To learn more, please visit our Help Center.
