Help for Trisha Reid

My mother, Patricia Reid, tragically suffered a brain hemorrhage whilst on holiday in Benalmadena on 2nd December this year. She was due to return home the very same morning. Myself, my two sisters and my father were in Scotland that Sunday morning when we received the phone call that our mother had been rushed into hospital. All we knew is it was a possible stroke, she was in a critical condition and they had to operate. We all flew out to Malaga on the Sunday afternoon not knowing if our mum would still be alive or not. The Spanish surgeons performed emergency surgery that day and when we arrived my mum was in a critical condition in the intensive care unit. Thankfully, against the odds, she has recovered and is in a stable enough condition to be flown home via air ambulance. My mum and dad are keen travellers and have been insured by the same insurers for a number of years. My mum suffers from Cardiomyopathy and mild asthma. Two conditions that the travel insurance company were made aware off. The travel insurance company are now making us sign a disclaimer to pay a proportion of the air ambulance fee as they claim my parents did not disclose the pre existing medical conditions. This is amounting to £5,300.00. We are completely disgusted with the way the insurance firm have handled the situation. This has been a life changing event for all of the family and in particular my mum and dad. My mum will most probably not walk again and their home will have to be adapted for wheelchair access, with hoists and wet room showers etc. My mums independence and freedom has been taken away by this most tragic event. Any financial help at all would be most appreciated by all the family. Thank you in advance. Reid Family